The Pokies 114 — Rules & Terms

Overview & Our Testing Experience

Welcome to the official Rules page for The Pokies 114. This page explains, in clear detail, how our platform operates, what you can expect when opening and using an account, and the rights and obligations that apply to both you and us. We tested key processes on the platform, including account verification, deposits, withdrawals and bonus enforcement. Our results show robust identity checks, consistent enforcement of wagering rules and reliable handling of disputes when they arise.

These rules are legally binding between you (the player) and The Pokies 114 (the operator). By creating and using an account you acknowledge that you have read and accept these rules. If you disagree with any part of the rules, you should stop using the site immediately.

Company Information

The Pokies 114 operates under the registration number 3-102-841524 and is based in Costa Rica. Our organisation was established in 2021 and we provide online gaming and betting services to a wide range of customers. The Pokies 114 maintains compliance measures in line with recognised regulatory frameworks and works with industry partners to ensure platform integrity and player protection.

Key Principles

• Fair play and transparency in game outcomes.
• Responsible gambling and strong customer protections.
• Secure handling of personal and financial data.
• Prompt, documented processes for deposits, withdrawals and disputes.
• Strict anti-fraud and anti-money laundering controls.

Scope of These Rules

These rules apply to all use of The Pokies 114 gaming platform through internet- enabled mobile, desktop and other devices. They cover registration, account use, deposits, withdrawals, bonuses and promotions, game integrity, account suspension and termination, dispute handling and responsible gambling measures.

Age & Jurisdictional Restrictions

Participation is allowed only where online gambling is lawful. You may use our services only if:

1. You are at or above the legal gambling age in the jurisdiction where you reside.
2. You are located in a country or region where access to The Pokies 114 is permitted by law.

We reserve the right to request proof of age or residency at any time and to limit access for those who cannot provide satisfactory evidence.

Registration & Opening Your Account

When you register you must provide true and accurate personal details, including name, date of birth, contact details and any documents required for identity verification (government-issued photo ID, proof of address, payment method documentation). We tested our registration path and found the identity checks are prompt: typical verification completes within 24–72 hours when documentation is clear.

• Only one account is permitted per person unless explicitly authorised by The Pokies 114.
• Accounts must be registered in the player’s real legal name.
• Providing false details or using someone else’s identity may result in account suspension, forfeiture of funds and legal action.

Account Security & Responsibilities

Players are responsible for maintaining the confidentiality of their account credentials. If you suspect unauthorised access you must notify us immediately. We will take reasonable steps to secure accounts, but we are not liable for losses arising from your failure to protect login information.

Acceptable Use

Your use of The Pokies 114 must be personal and recreational. Professional gambling intended to exploit bonus systems or platform weaknesses is prohibited. The following behaviours are strictly forbidden:

• Collusion, team play or sharing of strategies designed to manipulate outcomes.
• Use of bots, automated scripts, macros or any software that influences gameplay.
• Maintaining or using multiple accounts without prior, explicit permission from The Pokies 114.
• Using stolen or unauthorised payment methods.

Bonus & Promotion Rules

Bonuses and promotions are subject to specific terms which must be accepted when claiming the offer. Our testing demonstrates consistent enforcement: attempts to abuse bonus structures are identified and handled according to policy. Typical rules include:

• Single registration bonuses available to one eligible account per household or financial instrument unless stated otherwise.
• Wagering requirements may apply; where applied, they will be clearly specified in the promotion terms.
• Some bonuses are valid only on specified games; playing excluded games while bonus wagering is active may lead to bonus forfeiture and cancellation of winnings.
• If we detect bonus abuse or use of strategies intended solely to meet wagering requirements, we reserve the right to void the bonus and confiscate related winnings.

Specific Bonus Enforcement Examples (What We Tested)

In our hands-on tests of typical promotions, we observed the following:

• When bonus funds were used on excluded games, withdrawals were refused until the issue was resolved and related winnings were voided.
• Players attempting to rotate funds across multiple accounts using the same payment card were flagged and subject to account review.
• Clear communication was provided via account messages when a bonus or promotion was voided, including the reason and steps for appeal.

Deposits

Deposits are credited to your account after our payment partners confirm receipt of funds. Typical aspects include:

• Allowed payment methods and limits are set out in the payments section of the site. Deposit limits may apply per transaction, day or week.
• You must use payment methods in your own name unless otherwise authorised.
• We may request documentation proving the source of funds for large or suspicious deposits.

Withdrawals & Processing

Withdrawals are processed in accordance with anti-money laundering (AML) laws and payment partner rules. We aim to process valid withdrawal requests promptly; however, times vary by method and banking partner. Our test experience shows internal processing typically completes within 24–72 hours after identity checks are satisfied, but external bank processing may take additional days.

Notes:

• To make a withdrawal, you must have played through deposits according to the specified turnover requirement (for example, 1x for PayID and 3x for Credit Card where stated). This is to satisfy AML obligations and is applied consistently.
• We do not charge withdrawal fees but your bank or payment provider may impose fees or currency conversion charges.
• We reserve the right to hold funds pending verification of identity, source of funds, or to investigate suspected breaches. In such cases, processing may be delayed until checks are completed.

Identity Verification & KYC

We may require scanned copies or photos of government-issued ID (passport, driver’s licence), proof of address (utility bill, bank statement) and proof of payment method (card front with middle digits masked, screenshot of eWallet). Our verification checks are part of standard KYC and AML procedures and are designed to protect players and the platform.

Game Integrity & Malfunctions

Games on The Pokies 114 are supplied by reputable software providers and operate using certified random number generation. In the event of a game malfunction or technical error, we will:

• Investigate the incident immediately with our technical partners.
• Suspend the affected game if required to prevent further issues.
• Decide, at our sole discretion, whether play or wagers are voided and whether funds should be returned.

Our tests identified rare cases where temporary malfunctions occurred; in every instance, we observed documented investigation and, where applicable, refunds or voided bets applied. Players must not attempt to exploit a malfunction; doing so may result in forfeiture of funds and account suspension.

Prohibited Conduct & Fraud Prevention

We have zero tolerance for cheating, fraud, money laundering or any activity intended to manipulate our systems. This includes but is not limited to:

• Collusion, chip dumping or team play intended to transfer value between accounts.
• Use of stolen payment cards, chargebacks intended to reverse legitimate deposits, or other deceptive financial activity.
• Multiple account abuse, bonus farming or creating false identities to claim promotions.

If we suspect fraud or a breach, we may suspend accounts, withhold funds, and cooperate with law enforcement where required. Criminal charges may be pursued in severe cases.

Bonus Forfeiture & Cancellation

We reserve the right to cancel any bonus or promotion at our discretion. Reasons include suspected abuse, failure to meet eligibility criteria, or error in the promotion mechanics. Winnings from forfeited bonuses will be voided and players notified with an explanation and appeal options.

Suspension, Termination & Account Closure

We may suspend or terminate accounts for the following reasons (not exhaustive):

• Violation of these Rules.
• Failure to provide requested KYC documentation within a reasonable timeframe.
• Evidence of collusion, fraud or use of unauthorised software.
• Legal or regulatory requirement to restrict access in a particular jurisdiction.

When an account is closed for breach, we may withhold funds pending investigation. If the investigation confirms no wrongdoing, funds will be released less any legitimate charges or reversal amounts.

Data Protection & Privacy

We collect and store personal data necessary to provide services and to comply with legal obligations. We implement industry-standard security measures including encryption, secure storage and limited access. We retain records for a period required by law and to detect or prevent abuse. Detailed privacy practices are available in our Privacy Policy.

Responsible Gambling

The Pokies 114 takes player protection seriously. We provide tools and support to help you gamble responsibly. Our measures include:

• Deposit limits, loss limits, wagering limits and session reminders.
• Self-exclusion and cooling-off periods on request.
• Access to help resources and links to professional counselling services.
• Behavioural monitoring to identify signs of problem gambling and proactive outreach where necessary.

We recommend you set limits and use the responsible gambling tools available. If you feel your gambling is causing harm, contact our support team immediately or seek professional assistance in your country.

Dispute Resolution & Appeals

If you disagree with a decision (for example, a voided bonus, withheld funds or account closure), you can submit an appeal to our support team. Our complaints procedure includes:

1. Submit a written complaint with full details and any supporting documents.
2. We acknowledge receipt and provide an expected timeframe for review.
3. We investigate thoroughly, consult logs and third-party suppliers where necessary, and provide a reasoned response.
4. If you remain unsatisfied, we will advise on any independent dispute resolution options available to you in your jurisdiction.

Record-Keeping & Transaction Evidence

We maintain records of transactions, game logs and communications. Upon request we will provide evidence of transactions and decisions, subject to verification and applicable legal constraints. Our testing found that transaction logs are detailed and suitable for audit when disputes arise.

Changes to Rules

We reserve the right to change these Rules at any time. Changes may be necessary to reflect regulatory requirements, improvements in our services or operational reasons. We will publish updated Rules on this page and, where significant, notify account holders by message or email. Continued use of the platform after changes are posted constitutes acceptance of the revised Rules.

Contact & Support

If you need assistance, please contact our support team via the Support channels listed in your account. When raising issues, include your account ID, a clear description of the issue, and any relevant screenshots or documentation to expedite resolution.

Summary Table — What You Need to Know

Final Notes from Our Team

We tested a broad sample of typical user journeys and our results show consistent application of rules, timely identity and payment checks, and professional handling of disputes. While the majority of accounts operate without incident, the measures described here are in place to protect honest players and the integrity of the platform.

These Rules are intended to be clear and actionable. If you have any questions after reading them, please contact support. Use the responsible gambling tools if you need them and always play within your means. Thank you for choosing The Pokies 114.

Last updated: the date shown in your account footer. Please check back periodically for updates.